Shipping Information

SHIPPING INFORMATION

We offer free shipping in Indonesia.

We aim to process and ship all orders as quickly as possible while ensuring the highest quality standards.

Processing Time
All orders are prepared and shipped within 1–3 business days after the order is placed.

Delivery Time
Once shipped, orders are typically delivered within 1–3 days, depending on your location.
In most cases, you can expect to receive your order in less than one week.

Express & Same-Day Delivery (Bali only)
If you need your order urgently, we offer GoSend delivery options within Bali.

Please contact us via WhatsApp to arrange this service.
We will coordinate the delivery date and time together to ensure someone is available to receive the package.

Please note that GoSend deliveries require prior confirmation and availability.

Important Information

  • Delivery times may vary slightly depending on location and external factors
  • We are not responsible for delays caused by couriers or unforeseen circumstances

If you have any questions regarding your shipment, feel free to contact us anytime.

Thank you for your support.

Jaonna's Story

Jaonna is more than a brand, it’s a story of passion, craftsmanship, and intention.

Every single piece you see here is carefully handcrafted in Bali, using locally sourced materials and traditional techniques. We work closely with local artisans who pour their time, skill, and energy into each creation. Nothing is mass-produced. Nothing is rushed.

These are not just products, they are the result of hours of detailed handwork, patience, and true craftsmanship.

Our commitment is simple:
- Support local communities
- Create ethically and consciously
- Offer unique, high-quality pieces you won’t find anywhere else

Behind Jaona is its founder, a French/Australian woman who arrived in Bali driven by a deep love for fashion and creativity.

With a vision to build something of her own, she started Jaona from scratch, blending a French sense of style and elegance with the raw beauty and authenticity of Bali. Her journey is one of independence, bold choices, and turning dreams into reality.

Each creation reflects this spirit: effortless, feminine, and unique.

When you choose Jaonna, you’re not just buying a product, you’re supporting a story, a community, and a way of creating that values quality over quantity, and meaning over mass production.

Thank you for being part of this journey.